You can pay for your order when you come into the store to collect your order! Simply show us your invoice and we will provide you with your order and a proof of purchase receipt! We take both card and cash.
Please email us or fill out the contact us form if you cannot find or access your invoice.
Returns
We accept returns within 7 days of purchase so long as the item is undamaged.
Account
Head to the Forgot Password page from the Log In page and enter your email address, you should receive an email with instructions on how to reset your password.
Purchase
Submit an enquiry via our Contact Us page or give us a call. We will do our best to respond as soon as possible.
We will send you a reminder when your invoice is overdue. If you have not collected your order and paid 14 days past the invoice due date, your order will be cancelled.
Products
If you're looking for a custom Veloura Jewels piece, send us an enquiry via our Contact Us form telling us what you are looking for, and one of our talented designers will get in contact with you within 5 business days.
The price of a custom piece depends on the complexity of the design, its size, and its material. Our designers will work with you to ensure you get a custom Veloura Jewels piece that both suits your needs and your budget.